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Information Owner Army shop MILITARY RANGE s.r.o. ID No.: 28719166 Tel./fax: +420 476 112 355 The widest range of equipment for all outdoor enthusiasts and armies around the world
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Before you send in your query please read through the questions in the section below. It is possible somebody has asked the same question before. By reading through this section you are saving yourself and us valuable time. Thank you.
1. I can’t find item I saw in a catalogue/at my friend's. Is it possible to order it anyway? Usually it is possible as we do business with companies from all over the world. If you have found your required item in our catalogue or in any of the producer's catalogue we advertise on-line then there should not be any problems. However the item must be in stock at our supplier and still available for sale. Cost of products can be found on www.militarysklad.cz Of course it is possible in our army shop. You can simply use the advanced search for whatever your preferences are. Here you can find items sorted by producer's name, item code, price, keyword etc. or you can just browse our discount offers, new items etc. No, you don't. You can simply add items to your basket, go to check out and follow the instructions. We recommend you register if you wish to shop with us regularly as you will be able to amend your info, see your history and actual progress of your orders plus we are preparing a bonus scheme for great savings and other discounts and many more advantages and benefits for our regular customers.
4. I have chosen payment by BACS, what do I do next? Please wait while we email you an invoice. Since electronic banking is not connected with our trading system, it is possible your billing number will be different from that of your order number. It could happen that your payment number won’t match with our invoice and in this case we will have to manually search for your payment and order and only after we do so we will be able to send you your goods. Except for weekends and public holidays we usually issue proforma invoice the same day you place your order so make sure you quote the Proforma Invoice number as a reference when making a payment.
You will automatically receive a discount of 5% from us if your order is over 250 USD (or equivalent). If your order is over 1000 USD (or equivalent) you do not pay for a delivery charge (unfortunately not in case you order goods which are oversized or above standard weight limit or goods that are being shipped abroad). In case you are registered as a frequent customer you can get individual discount or a discount for placing a larger one-off order. For more information please contact us at kamil.krejza@militaryrange.com or pavel.krejza@militaryrange.com
Yes, you can change or cancel your order free of change if it has not been processed and packed for shipment. All you have to do is contact us via email or telephone and tell us which products/items you wish to add/remove, cancel or change. In case you wish to merge your new order with the previous one (providing it's not been sent to you already) please state this clearly into the notes field. I you fail to do so your orders will be sent separately and you will be liable for two delivery charges. If you are a registered customer you can track down progress of your order through order history. If there is any change to your order status we will also send you an email notifying you of the changes. back to top In the information email or in order history you can find the tracking number for your shipment. Please visit the courier's website you have chosen when ordering goods (ČP, PPL, UPS, DHL) There you can track it down by entering your tracking number into their system. back to top If all chosen items are in stock and item has been passed on to the delivery service provider, usually the goods are delivered during the next day (within the Czech Republic).
If your order is ready (you have received a notification email) you can collect it in the store you chose when processing your order. back to top Yes, this could also happen. If this is the case, please contact us via email or phone and your order will be forwarded to you again. Please note you will be charged for the second delivery as per our standard delivery terms and conditions. back to top Yes, it is possible. You can visit our store in Litvinov or Usti nad Labem. It’s more convenient for you as the goods will be ordered directly from our store and you will know whether your goods are available.
Sure! You can send the item you would like to change to our central store in Litvinov. This must be send in original packaging together with a copy of the invoice and a note stating clearly what size you require. First exchange is free of charge and any subsequent changes will be charged according to our standard delivery terms.
Please contact us and we will send it to you straight away. It can be sent by post, email or by fax if necessary. Please note this relates to new products only!
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Yes, this is not a problem. Just send a note to pavel.krejza@militaryrange.com and you will be removed from our mailer list.
Yes we can. Just send us your contact address and we will send it to you free of charge. (Valid only for the Czech version within the Czech Republic)
In case you did not found an answer to your question please contact us vie email or by phone. To speed up the process please use the relevant contact from the list below: For goods/items information: |
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